After our customers have leveraged our Architechure Services for IT Applications, our team works with that customer to determine the best method of supporting their inventory of applications.
Office Productivity Applications/Software
For off-the-shelf applications, the primary services that we provide as part of our ManagedTech Services for IT Applications offering are as follows:
- Continue to increase the productivity of information workers (office managers, secretaries, data entry personnel, etc..) by providing on-going assistance with office productivity applications like Outlook, Word, Excel, OneNote, Access, Crystal Reports, Microsoft Reporting Services, CRM, Financial appplications, SharePoint, Project, Project Server, and many others. As stated, this support can be provided while we are on-site, but can also be accomplished via a call to one of our specialists who can conduct a shared desktop session (LiveMeeting, Webex, pcAnywhere, etc…) and walk the individual through exactly what to click and how to accomplish a particular task or series of tasks.
Custom-built Applications / Software
For custom-built applications, the primary services that we provide as part of our ManagedTech Services for IT Applications offering are as follows:
- For application architechure, proactively monitor the creation of or the major enhancements to business applications to ensure their adherence to the customer’s architechure and standards.
- For application maintenance, perform scheduled maintenance tasks (enhancement requests and low-priority bug fixes) on specific business applications.
- For application maintenance, perform pre-defined levels of response for unexpected high-priority and medium-priority bug fixes.