Network Hardware, Services, Support

IT strategy, deployment, and support

for small to mid-sized businesses

Did You Know

Big company experience is available for small and medium-sized businesses.

Web-based collaboration and document management are built into your existing Windows Server operating system.

Small and mid-sized companies now have access to a full-service IT department on a part-time basis.

Solution Showcase

VoIP - Benefit from the cost savings and increased collaboration of a non-proprietary Voice-over-IP (VoIP) phone system.
Websites & E-commerce - Build your web presence for increased collaboration with customers and vendors
Custom Applications - Improve efficiencies with databases and applications built to your exact specifications
Complete monitoring of PCs, servers, and network devices - Increase the reliability of every aspect of your network via proactive measures and 24x7 monitoring

Customer Quotes

"While using IT Architechs as our outsourced IT department, two attributes impressed me most about their company. The first attribute is that they listen to our business objectvies then offer technology solutions that save us money and increase productivity in areas that we would have never thought of ourselves. ..."

Hans Stover

CEO

Access Point Medical

Network

Network - Proactive and Reactive Support, St. Louis MO

A critical aspect of our ability to provide our customers with a full-service IT department is our focus on keeping our customers' networks healthy, stable, and accessible from anywhere.

Whether it is an issue with a PC, laptop, mobile device, printer, server, switch, router, or firewall, our team responds in timely and effective manner. Our team understands the importance of communicating an expected timeframe for resolution and communicating without using complicated, technology-specific words.

Our support plans provide our customers with multiple options for cost structure and type of support. For costs, they range from a fixed cost for all network support, to one that is partially fixed-cost and partially variable-cost, or even a completely variable-cost one. For types of support, they range from a combination of proactive and reactive, or just reactive.

If you would like more information on our support plans, please contact us about the following support plans: ManagedTech, ProactiveTech, and ReactiveTech.

The type of support our Architechs provide to our customers can be classifed into two categories: Proactive and Reactive.

Proactive Support:

Standard 24/7 Server Monitoring. [Typically done offsite]
- CPU utilization
- Disk-drive space utilization
- Memory utilization
- Outbound / inbound network utilization
- Latency
- Availability
- Security
Advanced 24/7 Server Monitoring. [Typically done offsite]
- Exchange - message queue, size, and services
- Backups - errors and exceptions
- Critical database - size, log files, and services

Maintenance for Servers and PCs - patches and updates [Typically done offsite]
- Microsoft operating system
- Software running on servers
- Anti-virus updates
- Microsoft Office

Rapport with Customer's team
Strategy and Planning

Reactive Support:

Help Desk - Phone and Email Requests / Questions, Remote Access, Onsite
- User access to files / printers
- Viruses / spyware removal
- Internet access
- Email
- Backups
- Critical database
- Firewall
- Router
Asset Management
- Warranties
- Licensing (CALs, Anti-virus, Backup software, etc...)

Read more on our network hardware and network configuration pages.