The phone system for many companies is a vital piece of customer service and revenue generation. For this reason, phone system implementation and support is a core aspect of our full-service IT department. Traditionally, phone systems have always been supported by a different vendor than the computer network. The main reason was that it had separate wiring and had non-computer type equipment.
The advent of Voice over IP (VoIP) has changed that quite a bit. The equipment used in a VoIP phone system is much more like computer equipment. We are very knowledgeable in VoIP. In fact, we are a VoIP reseller that implements new VoIP phone systems and call centers. In addition, we are also very capable of supporting traditional phone systems, such as AT&T / Avaya Partner System and others.
Our VoIP phone system's features are delivered on a single server – which make our systems easy to install, use, and manage. More importantly, it provides your business with the most complete and cost effective IP phone system available.
Built on industry standards such as Intel servers and the Microsoft Windows and Exchange Server, AltiGen’s IP PBX seamlessly interoperates with your current data network. Thus, avoiding costly network upgrades, while offering a low total cost of ownership. Delivering “big system” features at "small system" prices, AltiGen's IP phone systems are modular in design, and offer the following standard and advanced features:
- IP PBX Softswitch
- VoIP Phones
- VoIP Servers
- Auto Attendant / IVR
- Voice Mail
- Call Reporting Advanced
- Call Routing
- Call Center (ACD)
- Call Recording
- Windows Soft Phone Client
- Call Center Agent Client
- Call Center Supervisor Client
- Windows Administration Client
- Operator Console
- IP Audio Conference Bridge
- Mobile Communications
- Multi-Site Enterprise Manager
- Application Program Interface (API/SDK)
In addition to the features above, one of the biggest benefits to utilizing VoIP is the cost savings that result in day-to-day operations. The primary sources of cost savings from a VoIP phone system are typically:
- a more integrated multi-office phone system that is less expensive and has a predictable cost for unlimited scalability (particularly important for growing companies),
- a reduction in telecommunication costs due to the elimination of POTS lines,
- a reduction in long-distance costs on phone calls between office locations due to all communications between offices occurring over your wide area network,
- a reduction in the cost of proprietary voice-mail storage due to the use of unified messaging within Microsoft Exchange,
- a reduction in your investment on inter-office conference calling by leveraging your WAN through the use of On-Demand Conferencing,
- a reduction in the cost of scalability and redundancy via an architechure and pricing that allows you to add servers for no additional cost.